After selecting your desired product, you can add it to cart or click the BUY NOW button.

This will redirect you to the check out page, kindly fill in the required field to proceed to shipping. Delivery charges only apply to outside Nairobi orders.

An M-Pesa payment prompt will be triggered after all details have been provided. The product will be prepared for delivery/shipping after order confirmation.

We always put our customers first with immediate response.

Yes we do. An extra cost of Ksh 700 will be charged to facilitate the shipping. Arrival time of the products will be dependent on the time the order was made.

For detailed information on how to set up and configure your Rafiki home security kit kindly follow the link provided

---> Rafiki home security kit support

---> Rafiki smart indoor camera

---> Rafiki Wi-Fi plug in bullet camera

---> Rafiki smart alarm camera

Users can share devices with family members.

Click on your account avatar/icon at the top right corner. Then select the member/device/room.

This option will open a new screen with the location description and a list of members currently on the account.

At the bottom is an option to add a new member by inputting their email address.

NB Those being invited to that account need to have downloaded and registered on the Rafiki by Securex App.

Not helpful ? Kindly reach us by following this link --> Contact us

Please check the user manual of your router or call the network operator or provider for assistance.

1. The device works with 2.4G WiFi only which is any normal home Wi-Fi connection.

2. The Wi-Fi network is not good, try to keep the camera near the the Wi-Fi router when setting up.

3. The Wi-Fi password is wrong. Please check if there are any special characters in the password, or the network is specially encrypted.

You can view your camera from anywhere, as long as the camera is connected to the internet and you have the internet connection on your smart device.

Our cameras and platform support both SD card recording and cloud storage. You can either purchase the SD card or activate the cloud storage subscription on the Rafiki by Securex App.

When the SD card is full the camera automatically erases the oldest footage to create space for the new recordings.

Please check the network connection of your phone and the Wi-Fi router. If the network signal is not strong you may need to move the router closer to the device, or invest in an extender.

Yes it can. Recording is triggered by detected motions. You can adjust the sensitivity or disable motion detection in the settings menu.