Securex Rafiki Support

Welcome to the our helpdesk. Here you will find a wide range of articles and guides written to help you get the most out your alarm system. We're constantly adding to the helpdesk so do make this your "go to" page for help & support!

If you do spot anything missing or you're unsure, then please let our team know and we'll be happy to help but in the meantime, use the search bar above or the sections below to get started.

Mobile App Support and Product Support

We're on your side...

Here at Securex the team are fanatical about providing an exceptional of support, not just before you make your purchase but also every step of the way after your alarm system is up and running. One of the ways we do this is continually reviewing our service quality and asking you to tell us when things are great as well as needing improvement!